Create knowledge articles and materials that deliver the best answers quickly with an easy-to-use authoring tool and rich media support.Gain efficiencies and scale with easy-to-build, point-and-click custom templates that you can use to create announcements, news, FAQs, guides, and more.Use a broad set of content contributors to build the best possible knowledge repository. Personalize My Dashboard Copyright © 2019 Oracle and/or its affiliates All rights reserved. Gain insight into the most- and least-used search terms.Discover outdated content by tracking how knowledge is authored and published, learn which articles are most popular by usage, and discover bottlenecks.Gain insights into the effectiveness of document revisions, updates, and re-approval processes.Create custom reports quickly and easily with the drag-and-drop report builder. Support a wide variety of content types and custom requirements by easily including video, images, PDFs, and other media, so individuals can pick the type of content that meets their needs in the moment.Build additional levels of consistency and quality into your content with a full audit history and comprehensive version control.Get knowledge to all stakeholders (employees, customers, partners, and more) with search that is proactive and intelligent.Improve search results and relevancy.
Simplify search maintenance by enabling natural conversations—the automatic understanding of the nature of the question.Search relevant content within multiple data sources at once, including authored knowledge and sources external to the knowledgebase.Ensure that users find the best answer quickly. Knowledge creation and management. JavaScript is disabled. 1. Oracle JD Edwards Knowledge Garden !!! Here are tips for using 5 Oracle Knowledge Management features to provide answers and guidance to your customers during COVID-19.See what’s new in Oracle B2C Service, including Knowledge Management. Our Instructors and Consultants: Have over 10 years experience in JDE. Leverage an assortment of prebuilt reports.Businesses across many industries are reaping the benefits of Oracle Knowledge Management. Show relevant excerpts—from within any document type—with the matching words and phrases highlighted so answers appear front and center.Make it easier for call center agents and customers to fine-tune search results, using products and categories. Knowledge is the cornerstone of exceptional customer service. We recommend to start your searches with Knowledge Base first, then broaden as you need. We suggest you try the following to help find what you’re looking for:Go beyond FAQs and provide personalized, seamless, cross-channel customer service to drive more interactive and beneficial experiences. It is important to determine all the environments a UBE exist in. Tuesday, June 9, 2009. Increase the speed at which you develop information to support your customers and call center agents. Keep pace with product strategy and provide a cloud solution feedback channel directly to Oracle development.
Community members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.Oracle University provides free training and certification courses—delivered in a variety of formats—to ensure your service organization’s success.Extend your service ecosystem and power innovation with partner applications and services available through Oracle Cloud Marketplace. Provide real life examples and application of the functionality. Knowledge Base, Knowledge Base Archive, patches, documentation, and Community results are returned through the Oracle Knowledge search engine that provides better precision, linguistic capabilities and natural language awareness.
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Wednesday, November 11, 2009. Classify internal and external content into a unified hierarchy.Provide global users with a seamless customer experience in various languages, including article translation and language comparison.
JDE CNC & Development India's first blog on JD Edwards ERP. JD Edwards Knowledge. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX and Oracle Knowledge Management.
If this is your first visit, be sure to check out the FAQ by clicking the link above. Easily translate articles across multiple touchpoints with side-by-side translation.Reach more of your users in their native tongue with more than 33 supported languages.Efficiently translate articles to make them available in other languages with side-by-side translation for easy navigation across multiple touchpoints.Use cross-lingual search to enable global organizations to leverage knowledge assets in multiple languages.Provide knowledge everywhere—in any environment—on any page, within any app, or any device.Provide agents with the knowledge to provide quick and consistent answers and facilitate proactive and reactive service across multiple channels.Ensure users can find answers faster than ever with simple, selective browsing that delivers the right knowledge without extensive searching.Put knowledge where it’s needed—directly in a product, appliance, game console, or mobile app.Proactively open chat from the knowledge repository when needed, or directly share answers with customers through chat.Use prebuilt reports for insights into knowledge usage, customer interactions, resolution performance, and any content gaps in your knowledge repository.Better understand the effectiveness of your knowledgebase.