I’d booked my skyline ticket from Airport to City from Klook. I was even amenable to see the Burj a day later. Given that I gave my money to Klook, I expected them to make things right. They dishonored customers and pocketed money on hard earning people. then they asked for the standby list and our boarding passes. Purchased the tickets to see the Burj on my bday and they couldn’t accommodate on the time I specifically paid for and they gave me very very late hours. Left an honest negative review on Klook but it didn’t get published. i ordered the puroland tickets and 4 orders of the 72 hours metro pass. Do contact us for further questions.
And there is no such thing as refund.i recently had a similar problem. AVOID THIS SCAM!! With such confirmation, we went to bed peacefully.On 13 Oct, we woke up at 5:30am and noted no Klook’s message.
Avoid their customer service as much as you can , they are useless!I lett a very bad experience review with Klook after a tour in taipei but it was not published. Time and money wasted. I myself was stranded in Narita airport on the day of this typhoon as JAL deposited me off my international flight and cancelled my connecting flight to Nagoya and I couldn’t travel anywhere as no domestic flights were operating and all roads & rail lines from Narita were closed. The tour was of 11.15 am on 25th june 2019 and we reached operator place at 11.00 am.After reaching at operator place we got surprise that they told us we are late and our trip has already left.
Don’t risk it.Absolutely disgusting service and they have ruined my 30th Birthday!!! !I tried their service in other tourist activity, it was reliable as far as I don’t make any change in the booking!! horrible customer service. Experienced the relaxing romantic ambiance while taking a bath and dining! Me n a group of friends were in Dubai, all ready to enjoy our day in a water theme park, and purchased our tickets from klook. I fell over and broke my arm on one trip and the travel insurance paid for my medical expenses as well as lost income as I couldn’t work for 3 months. I understand the train company got own policy, but we booked from klook and you should refund us and klook claim from the train company! Klook hopes everything will be fine and hopes you can enjoy the tour with a nice day! 2). We paid and got nothing.
I had advised them that I had accomodation and travel plans already paid so it was critical that they get the tickets. Keep awayThey charged me for an unconfirmed booking and I have to keep following up with them for booking status. I kept my home country phone line on, so I could be contacted by the tour operator, but no calls. Can’t tell you how impressed I am with Klook I will definitely be using them again. They asked mr for the flight delay details, I gave that, but there is no response from them after that. Transactions were done through email. Must have on your travel journey. Co won’r refund and Klook are just happy to laugh at my misery and ate up by money. Non sense.note to Crook’s reply: dealt with Customer service, got nowhere. I was lucky that one of the train lines reopened after about 5 hours of being in the airport, so I caught a train to Ueno and stayed in a capsule hotel for the night then the next day got the Shinkansen to Nagoya. The average saving of around 10-20% is really not worth the time you have to deal with refunds.The website and app are easy to use but they have terrible customer service.Klook is a scam people! I have chased them and chased them (both via email and FB) and never received a response from them.I have had to now pay for another two tickets directly from the Burj to see it before we fly out thanks to this disgusting untrustworthy company who have absolutely ruined my damn 30th. On the homepage, you can search by destination, activity or attraction. I requested for a refund.
We really felt very angry and left the operator place.We waisted out time and money in effiel tower expedition and then we move to our other tour. It's a perverts happy place!! They told me the refund will take 30 days or so.
That’s why it’s so cheap. However, this last time I got so tired of their scam I called customer service and they refunded my money that same day. All they did was just refund the cost, no other consideration or explanation. We really felt very angry and left the operator place.We waisted out time and money in effiel tower expedition and then we move to our other tour. So I’ve paid twice to see the Burj and only seeing it once! They ask me for the places which I want to visit and then ask me for an additional 30 usd / idr 450000 / inr 2200 apart from the normal price. We contacted with KLook and ended with letting us go airport taxi port.Booked a tour in Jakarta last Sunday. If you’ve already known your destination, you can just type it in and search for all available activities and services. I booked a WiFi hotspot with included 4G SIM card, tickets to some attractions, and even vouchers at restaurants. Easy, convenient and value for money. Only the latest review will count in the company's TrustScore No worries, they issued a very prompt refund! Just an area to improve is on refund timeline.
We arrived at the destination and there was a notice next to the MRT exit. To our horror, this screen came up! Klook is a waste of space. We arrived at the destination and there was a notice next to the MRT exit.
WTF?! Klook did absolutely nothing to help us and put the blame on Disney. We purchased tickets for Osaka Universal and then saw we had the date wrong.
To our surprise, we could not see any Klook guide upon arrival.